Customer Service Specialist (100%)

Nyon

Full-time

Permanent employee

What you can expect

Your role
As part of our Auto & Home Platform, we are looking for a Customer Service Specialist to support customers when they need immediate assistance on the road or at home. In this role, you will handle auto assistance cases from the first call to the final follow-up: assessing the situation, checking coverage, coordinating with service providers, and ensuring that each customer receives clear, efficient and reassuring support.

Handle assistance requests, including incoming calls in Switzerland and internationally
Check coverage and open assistance files
Organize and coordinate assistance services
Follow up on cases and coordinate with the relevant stakeholders
Manage complex situations and sensitive cases with professionalism
Take part in on-call duties as part of 24/7 rotations

What you will bring with you

Excellent interpersonal skills and a strong customer-oriented mindset
Ability to remain calm, structured and solution-oriented in complex or stressful situations
Strong organizational skills and the ability to prioritize effectively
Team spirit, reliability and a strong sense of responsibility
Fluency in French, English, German and Italian

What we offer

Hybrid working model with flexible working hours and up to 40% remote work
25 days of annual leave for permanent employees
13th-month salary and full salary continuation for the first 3 months of sickness
Attractive insurance, pension and employee benefits
Subsidised meals at our staff restaurant
Subsidised meals and mobility allowance
Modern work equipment and an international working environment

About us

Redion is a world leader in assistance, travel insurance and employee benefits. The name, revealed in 2026, reflects the full maturity of the global Care platform that has been operating under Generali Care, bringing together Europ Assistance and Generali Employee Benefits (GEB). Operating in more than 190 countries, with over 12,000 employees and €5.8 billion in annual business volume, Redion delivers services spanning travel insurance, emergency and medical assistance, employee protection (life, disability, accident, medical), health and mobility solutions, as well as global B2B2C and embedded insurance programmes. Within its employee benefits offering, Redion builds on a global network of 224 active partners to provide multinational clients with protection, health, pension and wellbeing solutions across markets, combining global scale, local expertise and deep technical capabilities.